Support
Answers to common questions, and a way to reach us.
Frequently asked
What's in a pack?
One real Pokémon card, picked at random from the pack's card pool. Every pack page lists every card it can hold, its value, the odds of each rarity tier, and the lowest and average card value.
How do I pay?
Connect a Solana wallet like Phantom or Solflare, choose USDC, USDT or SOL, and approve the payment in your wallet. Packmon pays the network fee, so you don't need SOL to pay in USDC or USDT.
How do I get crypto?
Open Add funds from your wallet menu: you'll see your address and a QR code to send funds to, ways to buy SOL or USDC by card, and a link to swap SOL for USDC.
Is it fair?
Yes, and you can check. Each draw is fixed by a secret seed we commit to in the payment before you sign, combined with your own signature. The seed is published with your pull. See Fairness.
How does sell-back work?
For 72 hours after a pull, we'll buy the card back for 50% of its value. Sign the offer and the USDC lands in your wallet within seconds. The transfer is shown with the pull.
How do I get my card?
In My pulls, choose Redeem and ship and enter your address. Shipping is included; we ship within 7 business days, with tracking for cards worth $50 or more.
How do I withdraw?
Your funds are always in your own wallet. Use Withdraw in your wallet menu to send USDC, USDT or SOL to any Solana address, such as your exchange account.
Can I see my pulls on chain?
Yes. Every pull shows its payment transaction, and its sell-back transfer once sold, with a link to Solscan.